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Insights
Notes from the practice — on service management, governance, audits and the parts of improvement work that nobody puts in the proposal.
Define roles, responsibilities and relationships — the word PRINCE2 7 added, and why Robodebt needed it
PRINCE2 7 changed one principle by three words. A Royal Commission that ran to 990 pages and 57 recommendations found the failure was not that roles were undefined, but that the relationships between them carried no obligation to act.
February 7, 2026The Agilometer survived Version 2. It is the most under-used instrument in the method
Six sliders that tell you how much agility your environment can actually absorb. Police Scotland's i6 programme is the rare official audit that names the delivery approach as a causal factor — and shows external assurance rating a dying programme green.
January 24, 2026Stop citing the CHAOS report. Here is what the evidence on project delivery actually says
The most quoted statistic in project management measures estimation accuracy, not success — and a peer-reviewed paper showed an organisation scoring as 'very successful' while overestimating by up to a hundredfold. There is better evidence available, and it is free.
January 10, 2026Project Assurance must not report to the project manager. Phoenix is the proof
Canada's federal pay system went live with over 100 critical functions removed to stay inside budget, and 20 per cent of tested functions failing. The Auditor General's finding was one sentence long: there were no oversight bodies independent of the project management structure.