Expert Consultant
Training Specialist
Dedicated professional offering specialized training and consulting services designed to elevate your expertise. This background highlights core consulting capabilities and industry knowledge to help clients achieve their professional goals effectively.
Professional Expertise
This section highlights your key consulting credentials and professional milestones.
Certified Consultant
This represents advanced professional training and proven expertise in delivering effective consulting solutions.
Industry Speaker
Recognized for sharing valuable insights and professional knowledge across various industry platforms.
Trusted Partner
Demonstrating consistent dedication to client success and building long-term professional relationships.
Overview of Professional Expertise
This section highlights essential capabilities, offering insights into key consulting services and professional accomplishments.
123
Years Experience
Delivering expert training and consulting services to industry leaders.
100
Clients Served
Providing strategic guidance and actionable insights for businesses.
50
Workshops Held
Empowering teams through comprehensive professional training programs.
98
Success Rate
Ensuring measurable results and professional growth for every client.
Achievements
What I have actually delivered
Grouped by what it produced rather than by who I worked for. Each one is something the organisation could still point at after I had gone.
Capability built
- 10,000+ professionals trained Service management, governance, information security, project delivery and process improvement, delivered to in-house cohorts that ran from service desk analysts to CIOs.
- A support practice established from nothing Help desk, incident management and change management stood up at client sites, with remote access and a knowledge base so that critical incidents were resolved by whoever picked them up rather than by whoever knew the history.
- Service desk operations set up and turned around Shift and skill models, call routing and escalation matrices built through business process outsourcing units, with measures chosen so the desk did not optimise for the wrong number.
Standards and assurance
- An operation carried to ISO 20000 certification Management representative for the certified operation: the audits, the training and the management reviews. A peer award followed for the contribution to the implementation.
- Lead auditor for information security and AI management systems ISO/IEC 27001 and ISO/IEC 42001 — qualified to audit the standards I advise on, which is a different thing from holding a certificate in them.
- 46 certifications held and kept current Renewed rather than framed, including an AI management system lead auditor qualification and the ITIL 5 Foundation in its first year.
Scale operated
- Process accountability across a 225+ person operation Periodic service reviews against the business, and improvement plans including automation that reduced cost and lifted service performance.
- Service levels rebuilt around what the business needed Agreements that reported green while customers were unhappy, replaced — along with the internal operational agreements the delivery teams had to sign for the new levels to be achievable.
- Configuration data put in place and kept honest A configuration management database designed and implemented, and an enterprise service management suite rolled out to customers.
Firsts
- Quality assurance on programmes that changed what an Indian household could own Senior inspector on the programmes that first brought colour television and the personal computer within reach of ordinary households.
- A national support network built from five third-party centres So that the products had somewhere to go when they failed — set up across Mumbai, with the technical team behind the promotional campaign.
- On-demand CRM, VoIP and wireless networking implemented for a diversified group With a process-oriented service desk and call routing, and the project plan for an ERP linking branches through their business processes.
Enough about what is behind me.
What are you trying to fix, teach or govern? Start there and we will find out quickly whether I am useful to you.