Expert Consultant
Training Specialist
Dedicated professional offering specialized training and consulting services designed to elevate your expertise. This background highlights core consulting capabilities and industry knowledge to help clients achieve their professional goals effectively.
Professional Expertise
This section highlights your key consulting credentials and professional milestones.
Certified Consultant
This represents advanced professional training and proven expertise in delivering effective consulting solutions.
Industry Speaker
Recognized for sharing valuable insights and professional knowledge across various industry platforms.
Trusted Partner
Demonstrating consistent dedication to client success and building long-term professional relationships.
Overview of Professional Expertise
This section highlights essential capabilities, offering insights into key consulting services and professional accomplishments.
123
Years Experience
Delivering expert training and consulting services to industry leaders.
100
Clients Served
Providing strategic guidance and actionable insights for businesses.
50
Workshops Held
Empowering teams through comprehensive professional training programs.
98
Success Rate
Ensuring measurable results and professional growth for every client.
Career
The long version
Chief Profit Officer
Client solutions across strategy, business goals and service management; IT strategy, sourcing options, organisational design, shared services and governance; evaluation of service management and automation products so clients decide on facts; white papers and research notes; and senior training and knowledge-sharing programmes.
Independent Consultant
Improving capability, individual and organisational, on assignments taken directly.
Lead — IT Service Management
Rewrote service level agreements around what customers actually needed; process management accountability across an operations team of 225-plus; service reviews with the business; improvement plans including automation to cut cost and lift performance; ISO 20000 management representative; service desk set-up through the group BPO units.
Change & Configuration Manager
Enterprise change management under the ITSM framework; CMDB design and implementation; ITSM suite rollout to customers; audits, training and management reviews as ISO 20000 management representative. Peer Award for the ISO 20000 implementation.
Head (IT)
On-demand CRM, VoIP and wireless network implementation; a process-oriented service desk with call routing; and the project plan for an ERP linking branches through their business processes.
Director (Solutions)
Management and support systems for maintenance contracts and lead management; a team of support specialists; Windows migrations at client sites; help desk, incident and change management functions established for clients; remote support and knowledge bases for faster resolution of critical incidents.
Senior Inspector, Quality Assurance
Part of the programmes that first brought colour television and the People's Computer within reach of ordinary households; led the technical team behind the promotional campaign and set up support through five third-party centres in Mumbai.
Deputy Engineer; Copier Technician
Electronics in textile production, including training at SITRA and on electronic yarn clearers; and before that a first job servicing copiers, electronic typewriters and stencil cutters across Coimbatore, Salem, Ooty and Dharmapuri.
Enough about the past.
What are you trying to fix, teach or govern? Start there and we will find out quickly whether I am useful to you.