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Corporate Training

Accredited and tailored programmes delivered in-house to your teams — service management, governance, security, AI, project delivery and process improvement.

Who it is for

Organisations, not individuals

In-house cohorts of 8 to 25 — service desks, infrastructure and application teams, PMOs, risk and audit functions, and the managers above them. I do not run open public batches.

How it is delivered

On site, virtual or blended

Classroom at your location, live virtual across time zones, or a blend with pre-work and post-course clinics. Exam-track courses run against the accrediting body's syllabus and exam.

What makes it stick

Your incidents as the case study

Where you are willing, I build the exercises from your own major incidents, change failures and audit findings. People argue with a textbook; they do not argue with last quarter's outage.

Catalogue

What I teach

Accredited exam-track courses are marked. Everything else runs as a capability workshop — same rigour, no exam fee, scoped to a day or two.

Service management & governance

The core of the practice. How work reaches your teams, what happens to it, and how the board knows it is under control.

ITIL 4 Foundation Accredited · 3 days · exam included
ITIL 4 Managing Professional Accredited · CDS, DSV, HVIT, DPI modules
ITIL v3 Intermediate & Practitioner For teams still running a v3 process estate
COBIT 2019 Foundation Accredited · governance system and design factors
ISO/IEC 20000-1 awareness & internal auditor 1 to 2 days · certification-ready
VeriSM Foundation Service management in a multi-model organisation
SIAM and multi-supplier operations Workshop · for outsourced estates
Incident, problem & change practitioner clinics Half-day each · role-specific

Security, AI & assurance

The fastest-moving part of the syllabus. AI management systems are where information security was fifteen years ago — and boards are being asked about it now.

ISO/IEC 27001:2022 Lead Auditor Accredited · 5 days
ISO/IEC 27001 Lead Implementer Accredited · build the ISMS
ISO/IEC 42001 — AI management systems Lead auditor track · governance of AI
AI governance for managers and boards Half-day briefing · non-technical
ISO 22301 business continuity Awareness and internal auditor
Information security awareness All-staff · 90 minutes · India context

Project, delivery & improvement

For PMOs and delivery organisations that need a method their auditors recognise and their teams will actually use.

PMP® exam preparation PMI framework · 35 contact hours
PRINCE2 Foundation & Practitioner Accredited · exam included
PRINCE2 Agile Foundation, Practitioner & Expert Accredited · current version
AgileSHIFT Enterprise-wide agility, beyond the delivery team
Lean Six Sigma Yellow & Green Belt With a live improvement project
Business analysis fundamentals Requirements that survive contact with delivery

Cloud, data & foundations

Enough literacy for non-specialists to make good decisions and ask uncomfortable questions of their vendors.

AWS Certified Cloud Practitioner Trainer-led · exam-track
CompTIA Cloud+ Vendor-neutral cloud operations
Big data professional (APMG) What the data actually supports
Cloud cost and vendor governance Workshop for finance and IT together

Behaviour & leadership

Process fails on people, not on diagrams. These are the sessions clients ask for a second time.

Major incident command Simulated · who speaks, who decides
Service culture and customer conversations For service desks and field teams
Stakeholder management for technical leads One day
Train the trainer Build your own internal faculty

ITIL®, PRINCE2®, PRINCE2 Agile® and AgileSHIFT® are registered trade marks of their respective owners. COBIT® is a trade mark of ISACA. PMP® is a registered mark of the Project Management Institute. Accredited courses are delivered through the relevant accredited training organisation; the accrediting body sets the syllabus and the exam.

Commissioning a programme

What a training conversation looks like

The need behind the request

“We need ITIL training” is usually a symptom. Twenty minutes normally reveals whether the answer is a course, a process fix, or a conversation with a supplier.

Cohort and calendar

Who is in the room, what they already know, and how many days you can genuinely release them for. Split cohorts beat one heroic batch.

Tailoring

Your terminology, your tooling, your escalation matrix. Accredited content stays intact; the examples become yours.

After the room empties

Exam results are a milestone, not the outcome. Follow-up clinics and a light measure or two show whether behaviour actually changed.

Tell me who needs to learn what.

Send the team, the topic and the window you have. You will get an honest answer about whether training is the right instrument — and a proposal if it is.