Continual Service Improvement 2 of 2: The Processes
There are 3 processes under continual Service Improvement. They are the Service Measurement, Service Reporting, and…
Service Operation 1 of 3: What do you need to know?
Service Operation is where the value of the Service is actually seen by customersThe Service Operation involves Communication…
Service Operation 2 of 3: The Processes
There are 5 processes underService Operation. They are Event Management, Incident Management, Problem Management, Access Management and…
Service Operation 3 of 3: The Functions
We saw abut the 5 processes underService Operation. There are also 4 functions (and 2…
Service Transition 2 of 2: The Processes
Of 7 processes underService Transition, 3 are covered in the Foundation Exam Sylllabus. They are Change Management,…
Continual Service Improvement 1 of 2: What do you need to know?
CSI is for each of phases, including itself. The involvement of Customers in the CSI is an…
An Evening to Remember!
I attended an excellent program this Saturday (14th May, 2011) at Welingkar’s Institute of Management, Mumbai.…
Good, Bad and Ugly of Financial 2011-12
It has been a long time since, I wrote anything, this financial year! This was…