Balaji N https://validator.w3.org/feed/docs/rss2.html Services Home ITIL 5 is here. What actually changed — and what didn’t Discover to Support: ITIL 5’s eight-stage lifecycle, and the stage it forgot Product and service management: what ITIL 5’s scope change asks of your operating model AI-native service management: the six Cs, and the governance ITIL 5 now expects of you Channel File 291: what CrowdStrike taught every change advisory board When the outage is national news: major incident management at Rogers and Optus Problem management is the practice everyone funds last. WannaCry shows what that costs You cannot protect what you cannot list: configuration and asset management after Equifax and Log4Shell Service continuity is no longer a policy document. In India it is a licence condition The ITIL 5 qualification path, and how not to waste the money PRINCE2 Agile Version 2 was rebuilt, not refreshed — and the hexagon has quietly gone 31 December 2026: the PRINCE2 Agile deadline most people have missed Sustainability became a project variable. Now somebody has to set a tolerance on it The Agilometer survived Version 2. It is the most under-used instrument in the method Project Assurance must not report to the project manager. Phoenix is the proof Define roles, responsibilities and relationships — the word PRINCE2 7 added, and why Robodebt needed it Ensure continued business justification: the Emergency Services Network and the milestone that meant nothing Stop citing the CHAOS report. Here is what the evidence on project delivery actually says Big bang or increments: what four audited failures say about your cutover strategy Adopting PRINCE2 Agile without the bulldozer Corporate Training Insights Consulting Independent Director Your SLA is green and your customer is angry What ISO 42001 asks of a board Nothing is more permanent than a temporary fix Contact Testimonials Hello world! About