CSI is for each of phases, including itself. The involvement of Customers in the CSI is an essential aspect along with the people on the Internal roles of the Service Provider organization.
- CSI is for each of phases, including itself.
- The involvement of Customers in the CSI is an essential aspect along with the people on the Internal roles of the Service Provider organization. The Process Owners, Service Owner, Service Manager, CSI Manager and Customer(s) will contribute to the CSI.
- There are overlapping of roles and responsibilities to ensure Improvement across the Services (ie.: integration between the processes) .
- Knowledge Management, Service Level Management, Service Measurement, Evaluation of RoI/VoI for CSI, Creating Balance Scorecards, SWOT Analysis etc are some of the integral activities of CSI, which would have overlapping roles with the other Phases/processes.
- The major focus of Service Level Management within Continual Service Improvement is identifying potential service improvements through Analyzing data (gathered during Service Operation), Reporting, Evaluating and Improving.
- Service Improvement Plans or Programs (SIP) are formal plans to implement improvements to a process or service.
- The core of CSI is the Deming’s cycle (Plan, Do, Check, Act), would deliver slow but steady improvement. Every improvement initiative will be started after obtaining a stability after the instability caused by the previous improvement implementation.